Cancellation Policy

If you find yourself unable to keep an appointment, we kindly request 24 hours’ notice. This courtesy enables us to schedule another client in this time. If 24 hours notice isn’t given your deposit will be lost. If you simply do not show up, you will incur a fee equivalent to 100% of the booked appointment and if you cancel within 24 hours, you will be charged 50% of the entire booking. Please ensure you are on time for your appointment as a courtesy to the client that follows. If you are more than 10 minutes late, we cannot guarantee we will be able to complete your treatment for you. If your treatment is unable to be completed due to being late, the above cancellation policy will apply and deposit will be lost. Any payment or deposit paid for your appointment is non-refundable and will be placed on an account with us. This is transferable and can be used for future appointments or product purchases. 

Gift Vouchers

"This voucher is valid until the expiry date specified and cannot be redeemed or replaced after this date.
B's Beauty Hub is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost / stolen.
This voucher is non-refundable and cannot be exchanged for cash.
This voucher is not valid with any other offer and / or special at B's Beauty Hub.
This voucher must be used by one person in one visit."

Weddings
After you have received a quote from us, we require a 20% (non-refundable) Booking Fee to confirm your booking and secure your date. The Booking Fee is ​​non refundable. The balance is due no later than 1 week before the booking via bank deposit. Please note once you have paid your deposit and your booking is confirmed this means that you are agreeing to our terms and conditions.
Pricing is specified on your quote and invoice. Pricing is subject to change. If you have already paid your deposit then you retain the rates quoted at the time of booking.

If a client cancels a wedding within 6 weeks of the booking 100% is payable, anything before that and after 1 month 50% is payable. If the client cancels soon after the booking (within 1 month) there is an administration fee of $100.
All amendments to bookings can generally be fitted in and we are happy to try our best to work around any changes. However we do need these locked in 2 weeks before the event for the timing of your day.
Travel is inclusive for the first 20 kilometres from B's Beauty Hub to the booking address. For bookings beyond 20 kilometres from B's Beauty Hub we do charge $1 per kilometre, per stylist, according to google maps. Please remember to consider this as a return trip. We are more then happy to take on destination weddings, keeping in mind that all expenses will need to be covered.
Should we need to be on location before 8am there will be a fee of $50 per hour, per stylist.
Events falling on Public holidays may incur an extra fee.

Allergies
​​We are not under any circumstances responsible for any allergic reactions to products used. The falls upon the client to notify us if you or anyone in your group has particular sensitivity that you are aware of. We will be happy to use your products that you are familiar with.​

Unforeseen circumstances
In the unlikely event that we are unable to provide makeup and hair services for your booking we will notify you as soon as possible and make every attempt to secure another stylist in our place. There will be no monetary compensation for change of stylist. If there is no replacement we will refund you.

Refunds
We do not offer refunds for any completed makeup and hair services. If there are any issues please notify us while we are still on location.

Satisfaction
If you are unsure about anything please feel free to email or call us. We want you to be delighted with your service. If you are happy then we are happy.